Patient Satisfaction Scores :: Quality Measures :: Nationwide Childern's Hospital

Patient Satisfaction Goals


The people of Nationwide Children’s Hospital would like you and your family to have the best possible experience while in our care. Our goal is, and always will be, to exceed your expectations.

We value patient satisfaction responses.  An indication of this is our mission statement.  The S in CARES stands for “providing outstanding Service to accommodate the needs of patients and families.”  At Nationwide Children's we continually provide education to our caregivers on such topics as diversity, inclusion, communication practices with families, as well as communication with each other to improve our patient satisfaction efforts.

A patient satisfaction survey is mailed to families after you visit us in order to analyze our customer service performance.  Completing these surveys provides the hospital with important feedback.  Based upon what you tell us, we will improve our services and increase our efforts to be sure we offer the best care for all patients and their families.  On the following pages we share with you our quarterly customer service results that represent our performance over the previous twelve months.

Nationwide Children's uses a variety of measurement tools to determine patient satisfaction. Third party vendors mail surveys, collect your responses, and report the results back to us.

We measure patient satisfaction in three areas: outpatient surgery, emergency department, and inpatient care.

The hospital sends out patient surveys in the following areas:

Girl with Pigtails


Ambulatory Surgery Patient
Satisfaction Survey Results


Boy Holding Doctors Hand

Inpatient Pediatric Patient
Satisfaction Survey Results



 Doctor and Little Girl

Emergency Department Patient
Satisfaction Survey Results

Children's On Quality Blog

Through S.C.O.P.E. Collaborative, Nationwide Children’s is Reducing Infection Rates and Hospitalization Among Dialysis Patients

Listen in as Dr. Hiren Patel discusses end stage renal disease, more commonly referred to as severe kidney failure. When a person’s kidneys function properly, they remove waste from the body. In kidney failure, the kidneys are unable to remove …Read More »... [read more]

Treat Me With Respect

Our patients have told us that they want three things from us, and in this order: Don’t hurt me, heal me and be nice to me. Every one of these is important, and in this podcast we are discussing the …Read More »... [read more]

Inflammatory Bowel Disease Remission Rates Improving through ImproveCareNow Network

More than 1.4 million Americans suffer from irritable bowel disease (IBD). Of these, 25 percent are children. There are two main types of IBD that people typically think about: Crohn's Disease and Ulcerative Colitis. The difference between the two is …Read More »... [read more]

Prescription Medicine Disposal

Are you aware that some of the most dangerous substances to children and adolescents may be sitting in your medicine cabinet? Every year, children mistakenly ingest prescription medications that are not secured properly. Even scarier is that some adolescents purposely …Read More »... [read more]

Explaining the Country’s Infant Mortality Rate – Part 2

Infant mortality rates among the African American population are higher than those of the Caucasian population in this country. Part two of this infant mortality podcast addresses some theories that explain this disparity, including the issues of poverty, education and …Read More »... [read more]
Nationwide Children's Hospital
700 Children's Drive Columbus, Ohio 43205 614.722.2000